Refunds for IST projects and services are handled per the payment terms in your signed proposal or contract, which take precedence over this general policy.
As a general rule: deposits secure a start date and cover initial discovery/planning work already performed, so they are non-refundable once work has begun. Milestone payments cover work completed up to that milestone.
Hosting and domain renewals are billed in advance and are non-refundable once the billing period has started, in line with our upstream providers' own policies.
If you believe you've been billed in error, contact support@intelligent-soft.com within 14 days and we'll review it.